Recently, you may have seen some emojis looking for feedback on your SKYSITE experience.
Not only were these little guys cute, they were also supremely helpful. But, as nice as it is to see a majority of positive reviews, we weren’t looking to pat ourselves on the back. What you may not know is we launched the emojis to get feedback, specifically a better idea of what customers think of SKYSITE, what they find most beneficial, and what might need improvement.
So far, hundreds of you have taken the time to respond, and we truly appreciate it! The response has been overwhelmingly positive. Our development team and Product Managers read and discuss each feedback response carefully. In fact, several of the recent features in our fall release were a direct result of the feedback you provided.
For example, this fall we added a number of workflow improvements like skipping the home page and taking you to your most recently used information. We made some changes to the way markups are created to make them simpler, added a back button to the Global Search results, added user preferences for sorting, grid/file view and the file tree, as well as some changes that make entering email addresses easier by pulling from the address book.
All of these changes were fast tracked because of the feedback from you. And, we’re working on even more improvements for the next release.
So, maybe you didn’t get a chance to fill out the emoji popup? Don’t worry, you can let us know what you think in a variety of ways.
Reach out to us inside the app using the Feedback link at the bottom of the screen. Or, send your thoughts from the contact form on our website. You can also let us, and others, know what you think on one of the various review sites. We’ve included links to some popular ones below.
Regardless of how you share, we love to hear from you.